WAAC

B2B solutions

Logistics support for e-commerce

Improve delivery transparency and reduce support tickets with automated logistics communication integrated with your TMS.

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E-commerce businesses with in-house logistics face a high volume of customer inquiries about order status, delays, and tracking, which overloads support teams and reduces efficiency.

Centralize end-to-end logistics communication

A logistics support platform centralizes delivery information into a single workflow connecting operations, carriers, and customers.

  • Automated order status updates
  • Centralized delivery inquiries
  • Automated communication via WhatsApp and other channels
  • Reduced repetitive support requests

More transparency, fewer tickets

Clear, real-time information reduces the need for customers to contact support, improving satisfaction and reducing operational load.

  • Fewer tracking requests
  • Lower support workload
  • Higher delivery trust
  • Better post-purchase experience

TMS and system integration

The solution integrates with your TMS and internal systems, ensuring consistent and automated data updates across the logistics flow.

Support becomes an integrated part of the logistics operation.

Scale your operations efficiently

Automation enables scalability without increasing manual support workload.

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Is your e-commerce operation facing these logistics challenges?

  • •High volume of customer inquiries about order status and delivery tracking
  • •Support teams overloaded with repetitive logistics-related requests
  • •Customers frustrated by the lack of real-time delivery visibility
  • •Delivery information scattered across multiple systems and channels
  • •Difficulty scaling operations without increasing support headcount

The cost of maintaining a reactive logistics support operation

  • •Higher operational costs due to excessive manual support activities
  • •Lower customer satisfaction caused by delayed or inconsistent communication
  • •Increased workload and inefficiencies across support and logistics teams
  • •Lost opportunities to improve retention and post-purchase experience

The WAAC transformation

Before

Customers constantly contact support for delivery updates

After

Automated notifications keep customers informed in real time

Before

Support teams spend hours answering repetitive tracking questions

After

Automation handles routine inquiries, freeing teams for higher-value tasks

Before

Delivery data is fragmented across multiple systems

After

A centralized workflow provides complete visibility across operations

Before

Operational growth requires proportional increases in support staff

After

Scalable automation supports growth without expanding manual workloads

How our solution works

1

Operational Assessment

We analyze your logistics workflows, customer communication channels, and support processes.

2

System Integration

We connect the platform to your TMS, ERP, CRM, and logistics ecosystem.

3

Communication Automation

Automated workflows deliver real-time updates and proactive customer notifications.

4

Customer Self-Service

Customers gain instant access to delivery information through preferred channels.

5

Continuous Optimization

Performance indicators are monitored to continuously improve operational efficiency.

Business benefits for your e-commerce operation

Greater Delivery Transparency

Provide customers with accurate, real-time information throughout the delivery journey.

Reduced Support Volume

Decrease repetitive inquiries related to tracking, delays, and order status.

Improved Customer Experience

Deliver a more reliable and transparent post-purchase journey.

Lower Operational Costs

Reduce manual workload and increase support team productivity.

Scalable Logistics Operations

Handle growing order volumes without proportionally increasing support resources.

WAAC vs Traditional Logistics Support

Feature / DifferentiatorWAAC approach
Delivery VisibilityReal-time automated updates versus manual status inquiries.
Customer CommunicationProactive notifications versus reactive support interactions.
Operational EfficiencyAutomated workflows versus repetitive manual processes.
ScalabilityGrowth-ready automation versus increasing support costs as volume grows.

Connected to your entire logistics ecosystem

TMSERPCRMWhatsAppE-commerce PlatformsCarrier SystemsLogistics APIsEmail and SMS Channels

Why choose WAAC?

  • Specialists in automation, AI, and operational efficiency
  • Custom software development tailored to logistics workflows
  • Expertise in integrating CRM, ERP, TMS, and communication platforms
  • Scalable solutions designed for growing e-commerce operations
  • Focus on customer experience and operational performance

Our implementation methodology

1

Phase 1 - Diagnosis

Identify operational bottlenecks and opportunities for automation.

2

Phase 2 - Solution Design

Define workflows, integrations, and customer communication journeys.

3

Phase 3 - Integration

Connect logistics, support, and business systems into a unified platform.

4

Phase 4 - Deployment

Launch automated workflows and validate operational performance.

5

Phase 5 - Continuous Improvement

Monitor KPIs and optimize processes to maximize efficiency and customer satisfaction.

Frequently Asked Questions

Can the platform integrate with my existing TMS?

Yes. The solution is designed to integrate with TMS platforms and other logistics systems through APIs and custom integrations.

Will automation replace my customer support team?

No. Automation handles repetitive requests, allowing your team to focus on complex issues and customer relationships.

How does the solution reduce support tickets?

Customers receive proactive updates and real-time delivery information, reducing the need to contact support.

Can WhatsApp be integrated into the logistics communication flow?

Yes. WhatsApp can be used for automated notifications, delivery updates, and customer interactions.

Is the platform suitable for high-volume e-commerce operations?

Yes. The solution is built to support growing order volumes while maintaining efficiency and service quality.

Ready to improve delivery transparency and reduce support workload?

Connect your logistics operation, automate customer communication, and create a scalable delivery experience with WAAC.

Request a Free Operational Assessment