B2B solutions

Omnichannel platform for SDR and sales teams

Integrate WhatsApp, email and chat in one flow, improve SDR efficiency and speed up lead response with WAAC.

Unify all communication channels

SDR and pre-sales teams handle multiple inbound channels such as WhatsApp, email, chat and web forms. Without integration, context is lost and opportunities slow down in the funnel.

WAAC provides an omnichannel engagement platform that centralizes all conversations into a single workspace, giving full visibility of the lead journey.

Faster response and better qualification

With unified channels, teams can respond faster, reduce first response time and improve lead qualification accuracy.

WhatsApp, email and chat unified
Complete lead history in one place
Reduced context loss across channels
Faster first response time

More predictable pre-sales operations

By centralizing communication, pre-sales teams gain structure, consistency and scalability in their daily operations.

This allows SDRs to focus on converting leads instead of managing fragmented conversations.

Is your SDR and pre-sales operation facing any of these challenges?

•Leads arriving through WhatsApp, email, chat and forms without a unified view
•Lost context when conversations move between different communication channels
•Slow first response times caused by manual processes
•Difficulty tracking the complete interaction history of each lead
•Qualified opportunities being lost due to communication gaps and inconsistent follow-up

The cost of maintaining the current process

•Lower conversion rates caused by delayed lead engagement
•Missed opportunities due to fragmented communication and lack of visibility
•Reduced SDR productivity because of repetitive operational tasks
•Limited scalability and predictability across the pre-sales funnel

The WAAC transformation

Before

Conversations spread across multiple disconnected channels

After

All lead interactions centralized in a single omnichannel workspace

Before

Fragmented lead history and missing context

After

Complete visibility into the lead journey and communication history

Before

Slow and inconsistent first-contact processes

After

Faster response times with standardized engagement workflows

Before

Manual lead management and follow-up activities

After

Automated workflows that improve efficiency and consistency

How our solution works

Channel Assessment

We identify all inbound lead sources and communication channels.

Communication Centralization

WhatsApp, email, chat and web forms are unified into a single environment.

CRM and Sales Integration

The platform connects with existing CRM and sales systems.

Workflow Automation

Lead routing, notifications and follow-up processes are automated.

Performance Optimization

Operational metrics are monitored to improve efficiency and conversion rates.

Benefits for SDR and pre-sales teams

Faster First Response Times

Engage leads more quickly and increase the likelihood of conversion.

Unified Lead View

Access the complete interaction history regardless of the communication channel.

Higher Sales Productivity

Reduce repetitive tasks and allow SDRs to focus on qualification and conversion.

Fewer Lost Opportunities

Ensure every lead is tracked and followed up consistently.

Scalable and Predictable Operations

Build structured processes capable of supporting growth without increasing complexity.

WAAC vs Traditional Pre-Sales Operations

Feature / Differentiator	WAAC approach
Channel Management	Traditional operations rely on disconnected tools, while WAAC centralizes all communication channels.
Lead Context	Every interaction is recorded, creating a complete view of the lead journey.
Automation	Automated workflows reduce manual work and improve operational speed.
Performance Visibility	Track response times, lead progression and funnel performance in real time.

Complete connectivity across your sales ecosystem

WhatsApp BusinessCRM PlatformsERP SystemsCorporate EmailLive Chat SolutionsLead Capture FormsCustom APIs and Internal Systems

Why choose WAAC?

Specialists in omnichannel communication and sales automation
Expertise in integrating communication channels with commercial operations
Experience building scalable SDR and pre-sales workflows
Custom solutions tailored to different sales models and industries
Focus on operational efficiency, lead conversion and sustainable growth

Our implementation methodology

Discovery

We assess existing channels, processes and sales tools.

Planning

Integration, automation and operational workflow strategies are defined.

Implementation

Communication channels and sales systems are connected and configured.

Validation

The platform is tested and teams are onboarded for adoption.

Continuous Improvement

Performance is monitored and workflows are optimized over time.

Frequently Asked Questions

Can the platform unify WhatsApp, email and chat in a single environment?

Yes. WAAC centralizes all communication channels to provide complete visibility into every lead interaction.

Can it integrate with our existing CRM?

Yes. The platform can connect with major CRM systems and custom sales environments.

How does the solution help improve conversion rates?

By reducing response times, eliminating context loss and ensuring structured lead follow-up processes.

Is the platform suitable for teams of different sizes?

Yes. The solution scales from small SDR teams to complex enterprise pre-sales operations.

What operational improvements can we expect?

Typical benefits include higher SDR productivity, fewer lost opportunities, improved funnel visibility and more predictable sales performance.

Ready to unify all your sales communication channels?

Centralize WhatsApp, email and chat, reduce response times and empower your SDR team with a more efficient and scalable pre-sales operation.

Request a Free Operational Assessment